Privacy Policy

Last Updated: 23rd July 2023

This Privacy Policy explains how ChatBot UX collects, uses, discloses, and protects your personal information when you interact with our website, chatbot and services. We are committed to ensuring your privacy and compliance with the applicable data protection laws in the UK, including the General Data Protection Regulation (GDPR).

**1. Information We Collect**

1.1 Personal Information: When you register for our online course, purchase our digital products or interact with our chatbots, we may collect personal information, including but not limited to your name, email address, billing address, payment details, and other information necessary to complete the transaction and provide you with access to our offerings.

1.2 Usage Information: We gather non-personal information about your interactions with our website, such as your IP address, device information, browser type, pages visited, and referring website. This data helps us understand how users navigate our website and improve our services.

1.3 Third-Party Integrations: To enhance our services and marketing efforts, we may utilize third-party analytics and tracking tools to gather data about your behaviour on our website. These third-party integrations may collect information such as your browsing patterns, time spent on the site, and interactions with our content. We share this data with them to provide you with a better experience and optimise our marketing strategies.

1.4 Communication Enhancements: In order to improve communication with you and enhance our offerings, we may share your personal information with trusted third-party service providers. These providers may assist us with customer support, email communications, or other related services.

**2. Use of Information**

2.1 Personal Information: We use your personal information to process orders, deliver products, and manage your account. Additionally, we may use your email address to send you updates, marketing communications, and promotional offers, but only with your explicit consent. You can withdraw your consent at any time by updating your communication preferences or contacting us directly.

2.2 Usage Information: Non-personal information is used for analytical purposes, such as improving our website’s performance, understanding user preferences, and optimising our marketing efforts. This data is anonymised or aggregated where possible to protect your privacy.

2.3 Third-Party Integrations: Your personal information is shared with third-party integrations such as payment processors, customer support platforms, analytics providers, marketing partners or other relevant third-party service providers. This helps us tailor our services and marketing strategies to better meet your needs.

2.4 Communication Enhancements: Trusted third-party service providers who receive your personal information are contractually bound to use it only for the purposes specified by us and are obligated to maintain its confidentiality.

**3. Lawful Basis for Processing**

We rely on the following lawful bases for processing your personal information:

3.1 Contractual Necessity: We process your personal information to fulfil our contractual obligations when you purchase our online course or digital products.

3.2 Consent: We obtain your explicit consent before sending you marketing communications or using cookies and similar technologies that require consent.

3.3 Legitimate Interests: We process your personal information for our legitimate business interests, such as improving our website’s performance, providing customer support, and enhancing our services.

**4. Data Retention**

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When we no longer need your data, we will securely dispose of it in a manner that complies with applicable laws and regulations.

**5. Data Security**

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

**6. Cookies and Similar Technologies**

Our website uses cookies and similar technologies to enhance your browsing experience. For more information on how we use cookies and how you can manage your preferences, please refer to our Cookie Policy [include link].

**7. Your Rights**

Under GDPR and other applicable data protection laws, you have certain rights regarding your personal information:

7.1 Right to Access: You have the right to request access to the personal information we hold about you.

7.2 Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request its correction.

7.3 Right to Erasure: You can request the deletion of your personal information in certain circumstances.

7.4 Right to Restrict Processing: You have the right to request the restriction of processing your personal information in certain situations.

7.5 Right to Data Portability: You can request a copy of your personal information in a machine-readable format.

7.6 Right to Object: You have the right to object to the processing of your personal information in certain situations.

7.7 Right to Withdraw Consent: If we rely on your consent for processing your data, you have the right to withdraw it at any time.

To exercise any of these rights, or if you have any questions or concerns regarding your personal information, please contact us using the information provided in the “Contact Us” section below.

**8. Third-Party Websites**

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

**9. Children’s Privacy**

Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

**10. Changes to the Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will be posted on our website, and the last updated date will be indicated at the beginning of the Privacy Policy.

**11. Contact Us**

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
support@chatbotux.com

Thank you for trusting ChatBot UX. We are dedicated to safeguarding your privacy and ensuring compliance with applicable data protection laws.